Thank you for choosing Tanur.Graphics for your digital services and products. We strive to provide you with high-quality and satisfactory services. This Refund and Return Policy outlines the procedures and guidelines for refunds and returns related to our digital services and products.
Refunds for Digital Services
1.1 Service Delivery: Our digital services, including design services and digital products, are delivered through platforms such as Google Drive, OneDrive, Gmail, Outlook, and our order page. Once the service is delivered or the product is accessed/downloaded, it is considered delivered and the transaction is completed.
1.2 Satisfaction Guarantee: We are committed to ensuring that our services meet your expectations. If the delivered service does not meet the promised specifications or does not align with the description provided, we offer a full refund of the amount paid. To request a refund, please contact our customer support within 07 days of service delivery, providing details and reasons for your dissatisfaction.
1.3 Verification Process: To process your refund request, we may require additional information or evidence to verify the claim of dissatisfaction. This may include providing specific details about the service received and any supporting documentation to support your claim.
1.4 Refund Eligibility: Refunds will be considered for valid claims of dissatisfaction with the service or product. Refunds will not be provided for reasons unrelated to the service or product itself, such as a change in personal circumstances or subjective preferences.
1.5 Refund Process: Once your refund request is approved, we will initiate the refund process. The refund will be issued to the original payment method used during the transaction. Please note that the processing time for refunds may vary depending on your financial institution.
Returns for Digital Products
2.1 Digital Products: If you have purchased a digital product from our website, such as design templates or digital assets, returns are generally not accepted due to the nature of these products. Once a digital product is accessed or downloaded, it cannot be returned or refunded.
2.2 Product Issues: In the unlikely event that the digital product you received is defective, damaged, or not as described, please contact our customer support within 07 days of purchase. We will review your claim and, if valid, provide a suitable resolution, which may include a replacement product or store credit.
If you have any questions, or concerns, or wish to initiate a refund request or report an issue with a digital product, please contact our customer support team at:
Please provide detailed information regarding your request or issue, including your order number, date of purchase, and a clear description of the problem. Our customer support team will assist you promptly and guide you through the refund or resolution process.
Note: This Refund and Return Policy is subject to change without prior notice. Please review this policy periodically for any updates.
Thank you for your understanding and cooperation.