At Tanur.Graphics, we strive to provide a seamless and efficient delivery process for our design services and digital goods. Here are the details of our delivery methods:
Design Service Delivery:
1.1 Order Placement: Customers can visit our website and choose a design service from the service page. The selected service can be added to the cart, and customers can proceed to checkout using the available payment options.
1.2 Order Confirmation: Once the order is placed and payment is successfully processed, we receive the order on our website and promptly confirm its acceptance.
1.3 Order Details and Communication: Customers can access their order details and updates from their account order page on our website. On the order page, they can communicate with us, chat with our team, and upload relevant images or documents to facilitate the design process. Additionally, customers can reach out to us via WhatsApp, email, or any other suitable messaging system for further communication.
1.4 Delivery Timeline: Each design service may have a different delivery timeline, which is determined through discussion with the customer. We work closely with our customers to establish a mutually agreed-upon delivery schedule.
1.5 Revisions: Customers are entitled to revisions for each service they order. If the initial design does not meet their requirements, we provide revisions based on their feedback and requests.
1.6 Order Closure: Once the customer is satisfied with the design and approves the final version, the order will be closed.
1.7 Revision Period: After order closure, customers have a 7-day revision period during which they can request any changes or revisions. We aim to accommodate their requests within this timeframe.
Digital Goods Delivery:
2.1 Product Access: For digital goods such as design templates and digital assets, customers gain access to the product immediately after successful payment. They receive a download link or can access the product through their account on our website.
2.2 Product Availability: The digital goods are available for download and use according to the terms specified for each product.
We are dedicated to ensuring a smooth and satisfactory delivery experience for our customers. Should you have any questions or require assistance regarding the delivery process, please feel free to reach out to our customer support team.
Thank you for choosing Tanur.Graphics for your design services and digital goods.